Creating a case in SourceCraft

You can contact SourceCraft using a special form to ask a question, make a suggestion, report an error or abuse. All cases are saved as issues in the SourceCraft public repository. Before creating a case, check the existing issues; you may find the answer you are looking for.

You can also join the SourceCraft chat in Telegram.

To create a case:

1. Open the SourceCraft home page.

2. In the bottom-left corner, click Contact us.

3. In the window that opens, specify the following:

   • Case type:

     • Question
     • Bug
     • Improvement
     • Report abuse

   • Case subject.

   • Case text.

     In the visual editor, you can attach your local files, format text, and use the Markdown markup language.

     To attach a screenshot of your current browser tab (without the case creation window), enable the Add screenshot option.

   • Case visibility:

     Warning

     If you request or share your personal data or other confidential information, make sure to set the ticket visibility to private.

     • Public: Your case will be available to all users.

     • Private: Your case will be available only to you and the SourceCraft team.

       You can only make abuse reports privately.